Recently, I ordered a Rowlinson Potting Station which, according to Homebase, would be delivered within 10 days from the order date, however it was’nt! On day 12 I received a text from Rowlinson informing me I would be receiving a further text in a few days time to confirm the delivery date for this order! The actual delivery was clearly going to be much longer than the stated 10 days so I contacted Homebase customer services to explain I was not happy about the situation & I needed a definite delivery date or I would cancel the order. Homebase offered no apology, however my phone call to them did have the desired effect & the order was delivered 2 days later. I have been a regular customer at my local Homebase store in Alnwick for over 10 years & the customer service I have experienced has always been excellent. Sadly, the above episode has highlighted an issue with main Homebase customer services department which I hope they will take note of!