Recently went into our local Homebase to purchase a garden storage box. (Keter Capri @ £59.00) The box which we selected was piled up outside and was wrapped in plastic. Every single package was dirty, wet and the packaging was either open or ripped. We chose a package and lifted it from the pile, we got covered in water which was running out of the packaging. We stood the package on its end to drain alot of the water out. I asked a member of staff if they had any packages stored inside, to which they answered no. Upon getting the item home, we opened the package to find the contents were wet, the instructions were sodden, with the staples rusty. And to add to this, a piece of the box was broken.
Returned the box back to our local store and had a full refund.
Imagine my shock when i visited a local bargain store and found the same box, stored inside and in a large cardboard box, and £19 cheaper.
I have shopped at Homebase for many years but have found that recently the standards do seem to be slipping.
5 years ago
Homebase has a
1.9
average rating
from
945
reviews
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