Cheltenham Homebase - I reserved an air conditioning unit as the weather was turning so hot, I reserved it and went in the next day to pick It up. When asking the only person on the till to go and get it for me a woman pushed through the queue with a large air conditioning unit in her trolley and just walked straight out, nobody stopped her and I had a horrible feeling she just walked out with my unit and then realised that I think she stole it ! Turns out the person in charge of reservations, Henry I believe, has decided to cancel my reservation without any contact to me and they had no more, apparently a manager there feels just saying sorry but I cant do anything about it is acceptable, it is not. I have bought so much from homebase in the past but that will of been my last, disgusted with the rubbish service. Get better staff, fullstop !