Disgraceful
In good faith we purchased a new kitchen from Sevenoaks and within 12 months the doors are blistering
We reported this to the store manager Tom Murray who came out and said these doors were poorly manufactured and should of be fully sealed.
Excepted liability and said he would order some new ones but unfortunately the manufacturer was no longer available so they would have to come from new supplier
They were ordered and colours do not match .
We said we wanted all doors replaced so manager sent independent surveyor out who didn’t even know what he had come from, we were told report would be one week .
4 weeks later after chasing Sevenoaks branch the manager has said although the doors are not the same and from a different manufacturer they can’t replace all of them because of cost and after time all the colours will blend in?
But the other doors are still not sealed units as they should be and not the same colour as the new ?
My daughter is a dual qualified Lawyer and Barrister and I’m telling you now I will take this as far as I have too.
Homebase have already excepted liability that the doors are not good enough but expect us to have doors from two different manufacturers that do not match.
You took our money in good faith and have NOT provided us with goods as promised.
You are in breach of the contract
and trust me the contract is being professionally assessed should we need to take legal action
Yours
Mr & Mrs Teasdale
5 years ago
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