We visited Homebase in Harrogate yesterday. It was our intention to order and buy a wet wall shower panel. There was no one available to take our order. There were no more brochure to check the order number. We were not allowed to take a tile home to check, the colour, even though there was another one. We could for an hour, I am not sure why the assistant manager did not believe we would bring it back. Matty seemed more interested in sorting out Christmas trees than speaking to us. The store has lost our business of nearly £500 and any future custom. We shall not be visiting Homebase again in Harrogate. The only positive thing to say was Janet was very helpful and apologetic, she offered a solution, which was to return when there was someone to help. She was really lovely and obviously the situation was out of her control.