I've ordered a complete bathroom set, some tiles and a load of £3500 worth of furniture. The bathroom set arrived as requested in good quality in the date excepted. The tiles were supposed to be delivered in store and I would go collect them from there. They were so late that I had to cancel them and choose other tiles. The cancellation process took me 3 visits to the store. The furniture arrived late with faulty items which had to be booked for collection and some items missing which needed re booking of delivery. Every time I had to call them they couldn't find my order on their system and took from 25-35 only for loading my details on the screen (After a while I realised that they had my surname and name reversed and the system couldn't load the info, so I was explaining them every time how to do the search. Note that no one took the time to correct it.) When I called to confirm my delivery I got transferred to 6 different people (approx 45 minutes). I had to cancel the faulty item's collection and the delivery of the items that were missing. After calling 4 times in 2 days a lady said that he cancelled it and rearrange delivery for me. However the delivery company called me on the initial delivery day and told me that they were on their way to bring my items. I explained them and their manager called me to tell me that only half the order was cancelled(meaning that one of the items was in the van that day and the other was coming on the re booked date). Who wants to cancel half the order? Who does that? It's been almost 2 months since the order day and I still don't know when and how I am getting the rest of the items back. Despite all the lack of organisation and fastness, while all the phone centre employees and bathroom designers I talked with were polite and tried to helpful, the rest of the in store staff was lacking of knowledge of their systems and manners.