Never buy anything for home delivery!!!!!!!!!!!!!! Ordered two small items (only available for home delivery) which is the first gripe. As other major companies why can you not order items to be delivered to your nearest store,? As we both work full time it means we are not home to take in a delivery? One item was not need so I returned it to my local Homebase for a refund. This is wherer the fun started. Firstly I was told I could not return it at a store as I had bought it on line, I was informed that I would have to take the item home and ring for a collection? Eventually I got to speak to a manager who then agreed that I could leave the item at the store and they would ring customer service to process the refund for me?? It seems that was meant to be the end of it - no actual refund was to be processed and I was supposed to leave my item with them in the hope that the store/ customer services carried out the reqfund at a later date..... Who in their right mind would give 'a paid for' item back to a store without receiving either the refund requested or at the very least a returns receipt. I eventually left with a note from the manager and over a week later I am still waiting for the credit to apear on my account...........