Ordered 25th March. Still waiting, not the worst thing in the world, but still waiting to hear anything at all from homebase about it! Cannot believe the communication on the website is to let people know there's a delay of 2-3 days. I wish! Thousands of customers are already well beyond an extra 2-3 day wait. Absolute slap in the face... And the update on twitter advises to send a DM with your order number, but they aren't accepting DMs. Or replying to emails, or Facebook, or their online form. Or anything. This is a PR nightmare. People aren't annoyed about waiting, people are gobsmacked at almost zero communication having spent a lot of money, weeks ago. I have heard nothing since I ordered, when it said delivery within 5 days. I can't believe there isn't even an automated acknowledgement of delay when it goes beyond this. To hear absolutely nothing from the day you order, when it's so late is beyond belief from such a big company. And they're emailing offers daily, advertising home delivery on the website... The next update needs to address the issue with honesty, and they need to stop accepting new orders when they can't fulfill ones from weeks ago. Beyond shocking.
4 years ago
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