I do not normally write reviews BUT .... 2nd April - Homebase confirmed order of 2 x Farrow and Ball paint (14 day lead time - fine) and 2 x fence paint together with 9 other painting accessories to complete jobs (named delivery date 6 April all items in stock). Emailed 16th April to chase items that should have arrived 6 April. Homebase sent standard apology email. Emailed again 22nd April as no response so cancelled total order and requested refund .... only standard email to say they had received aforesaid email. 29th April actually received F & B paint direct from supplier (no 24 hr delivery notification received as per confirmation email) so notified Homebase but no sight of rest of order so do not know if order now cancelled or being refunded as cannot contact via phone ..... appreciate times are difficult at the moment but please do not promise what you cannot fulfil as only ordered as website confirmed items were available! Stores are now open so are all online customers going to wait even longer!
4 years ago
Homebase has a
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