Absolute disgusting customer service - ordered lawn mower 4 weeks ago as mine had broken. As I have underlying health issues and have to shield from covid 19, I noticed that Homebase said they cud deliver within seven day’s so ordered off them. Still no sign of the mower - can’t get through on phone lines and the 3 emails I have sent have been ignored. I have had to pay someone or to come and cut my lawns twice in the last 4 weeks costing me £40 three quarters if the cost of the mower I ordered and this is additional money I can’t really afford to pay out. If I had known the mower would not arrive within the week I would have ordered via Click and collect at Argos and asked a neighbour to go and pick it up for me the very next day. Other companies are managing to deliver within timescales - i have revived deliveries from Amazon, Marks and Spencer’s and Debenhams - all within 7 days so don’t understand the issues at Homebase. You took my money straight away - your in breach of your contract with me - shame on You Homebase - you have caused me so much stress - I won’t ever shop with you again. I am angry that I will now have to go into one of your stores to get a refund back to my bank card - given that I am supposed to be shielding this is putting my health at serious risk but I feel I have no choice as I have been unable to contact you any other way. I will be complaining to Homebase Head office and requesting compensation via the financial ombudsman.