I placed an order for goods totalling £167 with Homebase on 10 April 2020 and was happy to wait the 10 day delivery window stated - as an NHS employee, I am acutely aware of how coronavirus has impacted everyone. I wasn’t very happy with being charged £6.00 for a named/next delivery given they could not deliver next day or name the delivery day, but decided to tackle that later. Apart from two generic “sorry we are running behind” emails, nothing. So I waited and then gave up. I emailed to cancel the order and request a refund in line with the instructions in their website. Nothing. Followed it up a week later with a further email. I then got a confirmation email that they had merged my first email with the second, but no answer to my request. I have emailed twice more. No response, no refund. I dealt with B&Q in the interim to get the items I wanted. Not only were the items cheaper there, but the staff were really friendly and helpful - an absolute pleasure to deal with, If I could give this review a minus figure I would, but a zero as a minimum. Homebase are completely incompetent and should have closed down to online orders a great deal sooner than they did as they do not have the systems or basic ability to manage - just greedy. Took my money instantly, but failed to provide the goods and a refund is still outstanding.