If I could give no stars I would. The whole situation is a shambles. I have 10 emails to and from homebase about an order. I wanted to ensure that I received two 2.5 litre tins not one 5 litre tin. Received one automated email then I replied. Received another and replied. On and on. They're just not responding to them. After two weeks of waiting I cancelled the order, received an acknowledgment of cancellation. The following week an automated telephone call to advise my order was on its way. Frustrating or what? Customer service phone number from their website is met with "this number does not exist". All other phone numbers, including the press office, go unanswered and the message boxes are full. Finally I rang the local store and was met with a helpful employee. According to the system my order was pending, not cancelled!!! She took ownership and cancelled it on the system. While waiting for my refund to show up on my statement I had a phone call from the local shop to say my order was ready to collect (I had paid £6 for delivery). It turns out it was ONE 5 litre tin, just what I didn't want. That shop assistant was able to authorise the refund so now, 4 weeks into the saga I finally have my money back. It's a disgrace that the company should leave its frontline staff handling complaints about online issues when they are busy marshalling the queues, ensuring safety inside the shop and serving customers. I always liked Homebase but this experience changes that.