I bought an air conditioning unit from Homebase Romford few days ago. I realised that I bought the wrong one as it had an exhaust hose. I actually needed an evaporation cooler. I went into the store today 17th of May to return the item and ask for a refund. Having queued up for over 35 minutes due to social distancing guidelines, when I eventually got to the entrance, a Paul who works there then told me that they are not processing refunds/returns and he does not know when they will commence. This is very poor customer service. It is ridiculous and diabolical. B and Q round the corner is processing refunds/ returns. What’s the hype with this store.Such a shame! I want my money back.