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GWY
FREE ADVICE-DONT WASTE YOUR TIME I ordered various types of paint on 6th April to keep the dutchess happy due to COVID19 and being furloughed. 4 items (for inside use) had a 30 day delivery which wasnt an issue. 2 fence paint products also purchased were advertised with a 2-3 day arrival but was informed it may be slightly longer due to COVID19-totally acceptable and wasnt an issue. The fact that the 4 indoor products arrived on 2 deliveries 2 and 3 weeks after the order was placed wasnt an issue,within what i was told. It is now 7 weeks and 4 days since the order was placed and i still have no fence paint that i have payed for when ordered. The customer service is near none existant. No telephone number contact just email. If you are lucky enough to get a reply its generic,even when they send you a link to a complaints/cancel order form,which does send a recieved confirmation email, nothing happens, no contact with the progress, nothing. I have had to contact my bank(as others have done on other reviews on Homebase on various review sites) to try and get my money back for my 2 products undelivered and from such a poor customer experience, i dont want them now and will never use or reccommend them in future. Nil or minus star rating not doable so unfortunately had to give 1 star.
4 years ago
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