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Karen
Absolutely appalling service from homebase. We were due to have a table and 6 chairs delivered in January. We waited in the entire day only do discover that they would not be delivered that date - no one contacted us to let us know this and did not seem to be sorry for the inconvenience caused. We finally managed to arrange another date several weeks later. On this occasion, the table and 4 correct chairs were delivered but we discovered after they had gone that the two others were incorrect. When calling homebase they apologised but were not able to set another delivery date for another 6 weeks. We were extremely frustrated and all they could offer us was a £50 gift voucher which now forces us to spend more money in store which we do not want to do. 6 weeks passed and we called to check the delivery date was still confirmed - this time they told us that it was going to be delayed again - by another 4 weeks. We are now a week before the delivery is due to come (almost 11 weeks after original date) and they have called to say it will be delayed again! They have not offered us any compensation yet. Our concern is that they will actually never get the remaining chairs back in stock and are not admitting this. They have been paid for in full so in theory Homebase are stealing from us as they are unable to fulfil delivery of this item. This is absolutely disgusting and they don't seem to be able to go above and beyond what they do to get the item that they have sold to us from the warehouse to be delivered. The story continues and we don't know if we will ever get the final two chairs - we will be stuck with a table and 4 chairs when we need 6 and will not be able to buy matching ones again. I will be looking for a full refund on the item and a lot of compensation for the time taken out of work, stress of calling, phone bills to call them and sit on hold. I would not recommend buying anything from Homebase in the future because you cannot guarantee that you will actually get this item/or you wait 4-5 months when you could have enjoyed another item from another shop.
9 years ago
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Homebase has a 1.9 average rating from 945 reviews

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