Hope you're all sitting comfortably.......ok I shall begin!!!! :D lol I purchased a kitchen through HOMEBASE on 24th January.......gave all the details to the salesman including that we specifically needed an all LPG cooker as we don't have mains gas here......not dual fuel either as there will be too much damage to move the heavy core cooker cable so we've agreed an all gas cooker is our best option & we pick from the brochure given by the salesman & our kitchen was designed around a 100cm range cooker........we were told it would be 6wks for delivery then installation would be later that week......added into the price we had to pay for accommodation for installers due to location.......the installer came out to be sure the measurements etc were exact & confirmed the style etc.........oh but it'll be 10wks as we're snowed under.......so we agreed that 20th April would be fine......I get a phonecall from cooker company to confirm it was all gas we wanted (we had already told homebase it was LPG & was on the plans!) yes all gas not dual fuel (electric/gas)........I booked annual leave from work so someone was in all day everyday should any issues crop up............we start removing our old kitchen as there were things that needed done prior to new one being installed.............then the fun begins............4wks prior to installation (mid removal of our old one!) we get a call from the installer NOT anyone from homebase to say that they were struggling to get to us for that date due to other jobs & would we consider postponing our install............sorry not possible as I cannot change my annual leave at such short notice & my kitchen has already been removed & repair work going on in meantime that will leave me without a kitchen so it was agreed that the 20th of April would still have to stand.......bear in mind this is NOT homebase phoning to apologise for this............delivery of kitchen was agreed to be 15th April & we were to check the packaging etc of items wasn't damaged...........day of delivery & all the cupboards etc arrive but no cooker & hood apparently we should have been made aware this was to be a separate delivery.......first we knew of it!!! So we check the boxes aren't damaged.....all fine.....then as soon as I seen the worktops coming out I knew they were the wrong ones..........so I signed the delivery "as items not damaged but wrong worktops"..........contact homebase who were going to arrange delivery of the right ones before the installers started on mon 20th..............installers were held up so didn't arrive until 21st.....no biggy but as long as they completed as agreed no problem (no correct worktops yet by the way)...........so the installers arrive & start checking off items........all there except no worktops...........checked on worktop delivery & they are with carrier & will be with us within 24hrs......no prob as the installers have plenty to do until they arrive.........check the cooker has been re-jetted for LPG.......uh-oh another problem it hadn't & through some digging of about 100 phonecalls with the cooker company blaming homebase & vice versa.......apparently my cooker I'd picked with the salesman agreeing it could be LPG......turns out it can't!!! So another one needs arranged.......guess what.......not one other cooker matches what I wanted in that colour or size without removing parts of new kitchen before work even begins........lots of phonecalls & blame throwing & we cannot have the cooker we wanted.........oh & still no worktops..........after a LOT of calls it was agreed that I could pick a reasonable alternative & homebase will cover the shortfall......still not possible to get any cooker to match my requirements so it was agreed I'd accept a dual fuel (NOT what I want but a reasonable substitute) & that homebase will cover the damage of re-routing cable once cooker arrives............still no worktops...........installers carry on doing a brilliant job in awkward circumstances..........electrician does what he can but plumber/corgi can't arrive as no cooker been delivered so we lost him............electrician finishes all that he can do & goes........still no worktops they're in Scotland somewhere but no-one knows where..........installers are delaying as long as they possibly can but still no worktops............lots of calls to try & find 2 worktops in the whole of Scotland but one team from homebase say they weren't even reordered & the 2nd team say they are with a carrier...........for 7 days?????????? Installers have now finished & gone yesterday & I'm left with an unusable kitchen...........no sink/no water/no gas/no cooker/no worktops...........I am due back to work on monday & cannot afford to waste any more annual leave because homebase cannot organise a p*** up in a brewery.............I even gave them alternative options of worktops to get the kitchen finished.......now the installers have gone off the job and are fully booked until JULY.......I have paid for accommodation that's now wasted as the installers have gone off to another job elsewhere.......I have taken time off work on basic holiday pay for this installation but now apparently it's not possible to complete the job.......due to our location they can't get a cooker & hood & 2 worktops here......even though they have been made aware on countless occasions that there are many national companies who do overnight trunking to this area in particular but yet homebase will not consider using them.........therefore they are discriminating against our location now only after accepting our money & commission!!!! I have been reasonable but after waiting over 10 days for worktops to travel from what appears to be the moon I think I'm well within my rights to complain & have a response from homebase. Please give away your hard earned money to homebase if you want a half a job done & your room rendered unusable & for all homebase managers to pass the buck & no-one willing to accept responsibility!!!!! I cannot speak highly enough of the installers as they done a fantastic job in very difficult circumstances!!!! Many many phonecalls later & we're passed from pillar to post with excuse after excuse & no-one really coming up with a reasonable resolution (we were offered a "few nice meals on us"!!!!!!!) just everyone passing the buck to someone else & "we'll get them to call you back" Yet i'm still stuck with nothing & awaiting the ever important "manager/supervisor/wee green men/invisible man" to phone us back...........homebase's tagline is "homebase: make a house a home"............should be "we'll make you pay for us to render your house unusable & not give a monkey's about you" Fighting to get out deposit back & for them to remove what they have fitted but yet they even find those things impossible & we get passed to someone else & again & again They have ruined what was meant to be a nice treat getting a lovely new kitchen........it's a heartbreaking disaster :(