Homebase: Unhelpful to key worker, Scotland I am finding it impossible to return a faulty item under warranty. Homebase have removed all customer service phone numbers from their site and all email including complaints and escalation addresses are blocked to incoming messages. The one phone number listed (online ordering) was another waste of time. Being repetative and unhelpful seems to be their only Customer Service policies. Since their is no other option, I will post my compliant here: To whom it may concern, I have had problems returning a faulty toilet seat (under warranty) due to not being able to access the Dunfermline store within a reasonable amount of time. Based in (*home town*), I have a limited windows of opportunity due to opening hours, work and travel constraints and waiting in a queue for 40-60 minutes or more is not viable. Having wastefully travelled to the store already, I phoned the shop to find out if there was an alternative way to accomplish a swap for a new seat. Unfortunately, the staff member handling my call was condescending and argumentative and, therefore, completely unhelpful. When I was finally allowed to speak, I asked him if Homebase had a policy for 'key workers' to which I eventually, with effort, got a "No" response. Having honestly tried to work out a solution to this matter but rejected before I could finish my requests (which I thought were reasonable), I gave up and politely ended the call. So, having spent time and travel, I am back at the beginning with my faulty seat.