THE PITS! Do yourself a favour - buy somewhere else. To be able to leave a review I've given one star, but none deserved! I took delivery of a Hacienda Outdoor Patio Heater on Friday 15 May. It worked for one minute and then fizzled out. I used the customer contact form the same evening and emailed them about the problem. An automatic reply said they'd get back to me but there would be delays due to the Coronavirus outbreak. I accepted this but when over two weeks passed without any response I followed with phone calls to two numbers on the Homebase website. One number was unobtainable and the other had a message saying that their mailbox was full. Things went downhill from there. I have had one of my emails acknowledged and was asked what day would be suitable for the faulty goods to be collected. I told them that any day would suit and heard no more. Another email was met with an apologetic response that said that Homebase was "reaching out to me". I don't know what that means but it certainly doesn't mean that they were going to do anything for me as I heard no more. Yet another email from me received a response saying that they were contacting the manufacturer to get him to arrange for the collection of the goods. I pointed out that my contract was with Homebase and not Hacienda. (In any event I haven't heard from Hacienda either!) Finally I got through on the telephone to Customer Service and was promised by Mangesh on 30 June that my case would be escalated and I would hear back from the "escalation team" within 48 hours. I'm still waiting! On 6 July I phoned yet again and, after the usual half hour wait, I got through and spoke with Pratik who told me that he couldn't do any more as my case had already been escalated. He did speak to someone and promised me that I would definitely hear back within 48 hours. That 48 hours is now up and I've heard nothing. I will persevere and publicise how bad Homebase is in as many places as possible and I won't miss.