Ordered a 4 seater dining set in early June and experienced delay in recieving it, which I was happy to overlook due to COVID-19. However, when recieving I was first asked by the courier if I was returning an item - I was not. And then asked if I recieving 2 x dining sets - I was not. The item that was delivered looks like somebody elses return - metal chair legs are bent and faulty and metal screws were in an opened plastic bag tied with red ribbon. RETURNS ARE EXTREMELY DIFFICULT Email correspondence is slow and often does not acknowledge the issue. After phoning to arrange collection, delivery company (DX) did not get in touch still 7 days later. Phoned 3 more times to query when collection would be and still waiting (23.07.20) for contact from DX. Refund will not be issued until Homebase have received item and I am being advised that I cannot return to the store as it was an online purchase.