We went in to Dover store and ordered over £300 worth of tiles .we paid extra for delivery which we were given a date for nearly 3 weeks later .we had planned to go on holiday while our bathroom was revamped so needed everything delivered. The day before delivery we went in store to check that all was good and they assured us it was but we could ring the number to give us a clearer time which i did .only to be told that the delivery had not been booked .the tiles were out of stock and they could rearrange delivery for the next week .we have now cancelled our order and gone to topstiles where we have recieied a first class service with next day delivery .we will never use homebase again.