Placed order on line to buy garden storage. I received confirmation told item would be delivered in 5 days time between 7am and 8pm. Item did not arrive. Rang customer services which turns out to be based in India. I was told someone from delivery would be in touch the next day. No correspondence or call received. Rang customer services in India a further 3 times over the next few weeks. Still no information received. No one got in touch with me at all. although payment for my item was taken. Finally found an email address for Homebase sent message, after several days received a reply informing me they were sorry for delay in replying but were pleased my item had been delivered on 31st July! I replied immediately informing them that I had not received the item to which they have not replied! Finally managed to get phone number for my local Homebase spoke to manager who was going to look into matter for me but I decided to ask for refund. Which I am waiting to receive. Will never shop at Homebase again this is the worst online shopping experience I have ever encountered!! Apart from confirmation of my order I never heard another word from them. I’ve had to waste my time and money chasing everything up....shocking treatment!! Would like to give Zero stars!