These guys are an absolute shambles for delivery!
I like heading to my local store, very nice staff etc and if what you want can be picked up there then great. However if you need to order it online, go else where!
Twice I have ordered from them both times they have no idea what is going on with their product. They can't give dates or timelines or seem to even have a clue.
I called before the 14 days after order when they said it would be delivered, but they could not tell me anything, just that it would come within 14 days, not very helpful at all. I called again after the 14 days after the order when my product should've arrived to be told that it wasn't coming soon as they had to wait for manufactures and it would be at least a month...
Not one to let a bad experience put me off I tried again, ordered a few things all should arrive in 7 days and the website said I would be contacted to arrange delivery. I called after 5 days to check on progress, I very rude and angry guy got all defensive and vague when I tried to get a definite answer from him. I was told the stuff would "likely" come on Saturday, either am or pm, this was unknown. I was told I "might" get a text, and that there were "two or three packages" that "probably would come together".
Finally I got the delivery companies numbers and package references, got off the phone to this bunch of incompetents and called them both, within 5 minutes I had dates and rough times with definite promises of contact to arrange the time slots...
This is a service that Homebase should be able to provide, like every other company that organise online ordering and delivery.
I will not order here again.
9 years ago
Homebase has a
1.9
average rating
from
945
reviews
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