I have never received such bad service from a company before. I have a huge problem with this company and I advise no one to open an account with them. Firstly I have a monthly debit order with them of R500. They deduct my money as per agreement however my credit score is messed up and depreciating monthly because Experian picks up all those payments as late payments. Secondly every month I have the same query of having the amount not depreciate after payment an example. Beginning of December 2024 I checked and I was owing R2100 a week later I was now owing R2600, I queried, sent screenshots and they never got back me to. Now Beginning January 2025 after they deducted money, I was back to owing R2100, last night after checking I am back to owing R2600 and no one is willing to escalate this issue. When they assign those rude incompetent call centre agents of theirs to call and make payment arrangements, they are very good at it. However they are big failures in solving problems. On top of all this, I have monthly charges on the account, mind you I hardly get monthly statements or anything related to the account. This is the worst company to ever exist. I am so consistent in paying because I want the money to go down and for me to be able to make a once off payment, but how am I going to be able to do that if I am paying and there’s no difference? Look at the image’s attached and the dates and tell me if that makes sense. I want absolutely nothing to do with this company!!