“Homechoice jas one the most rude and disrespectful consultants, I called them the other day and the lady told me that my request doesn’t fall under her department and hung up the phone on me. Then they have the audacity to call everyday offering loans and funeral cover, totally unacceptable !!!”
“Ek het ñ trampoline bestel so 3 weke terug, dit het gekom maar die probleem is dat hierdie hele trampoline is so onstandvastig. Die hele struktuur is "wobbly" die heletyd. Ek moet kort-kort die pype terug druk in posisie in want dit vou onder in. Ek vrees elke keer as my seuns op hom is, hulle gaan seer kry. Ek sal nooit weer so iets by homechoice bestel nie, ek gaan hom nou laat opslaan en dan vir my kinders ñ nuwe 1 by Makro of Game gaan koop.”
“I have a very bad experience with homechoice, you accused me of taking things I know nothing about. Had to go to do affidavit to clear my name. Now you keep on calling me even when I ask you to stop. Please stop harassing me”
“I have never received such bad service from a company before. I have a huge problem with this company and I advise no one to open an account with them. Firstly I have a monthly debit order with them of R500. They deduct my money as per agreement however my credit score is messed up and depreciating monthly because Experian picks up all those payments as late payments. Secondly every month I have the same query of having the amount not depreciate after payment an example. Beginning of December 2024 I checked and I was owing R2100 a week later I was now owing R2600, I queried, sent screenshots and they never got back me to. Now Beginning January 2025 after they deducted money, I was back to owing R2100, last night after checking I am back to owing R2600 and no one is willing to escalate this issue. When they assign those rude incompetent call centre agents of theirs to call and make payment arrangements, they are very good at it. However they are big failures in solving problems. On top of all this, I have monthly charges on the account, mind you I hardly get monthly statements or anything related to the account. This is the worst company to ever exist. I am so consistent in paying because I want the money to go down and for me to be able to make a once off payment, but how am I going to be able to do that if I am paying and there’s no difference? Look at the image’s attached and the dates and tell me if that makes sense. I want absolutely nothing to do with this company!!”
“In December 2024 I bought a duck duvet inner from Homechoice, what a waste of my money. Each time I change my bed, the feathers fill the floor and the inner is getting much lighter. I regret because I normally buy my bedding from Woolworths. Here there is just no value for money at all.”
“horrible service,this company is soo desparate,i made a mistake on my checkout and added my details,and they went to do an inquiry on my name without my permision,and that affected my credit score,how do you do an inquiry without a clients permision?am soo angry”
“Bought a wrong mattress,phone for smaller size they delivered but didn't take wrong size back,they told me they will phone me,from 2024/11/11 up until now its more than month send email---reaction---is feedback utmost important,sincere apologies,will contact within 72 hours send more than 5 emails and every time is the same reaction”
“You are the most horrible service provider i have ever heard off, your consultants are extremely rude. i am constantly being called for sales that i am not interested in. my account with you is up to date yet you call me everyday asking when i am going as i dont know i have to pay you. JUST STOP CALLING ME FOR NONSENSE. I WILL NEVER EVER RECOMEND YOU TO ANYONE.”
“Waited for my order for over a month, received calls of empty promised only for my order to be returned by the courier company. I mean is that even allowed!? Very disappointed!”
“Good day, I am very dissapointed with the working staff at Homechoice Bloemfontein, today 25 November 2024 is the second time I was not happy with their service, They are absolutely rude, no communication skills whatsoever, they help clients that came after you first and are absolutely working very slow, waiting time is 2hpurs plus...”
“Am a second buyer at homechoice,,,,however agents are calling me daily saying that they cannot debit,,,I did inform them that I have never ever received a mandate which I must approve via my bank app,however i did recieve my purchase still,,,and I did ask them to rectify,,,on Saturday on the 18th,,,,today another agent called me asking me when am I making a payment,,,,I was surprised ,,because am still waiting to receive the "mandate" to approve the debit ,,hence am not a first time buyer I've never experienced such,,,,to a point whereby agents are shouting at customers,,,,”
“I ordered a sound system with Home choice on August and I received a message from their head office that my delivery is on the way.I went to the store(mall of tembisa)several times to ask about the delivery but the staff was very rude I only got one respond that they will call me when my order has arrived and they never did.i went there after a month I asked the same question and I got same respond that I should go home n wait so I told the lady to help me cancel the order n she refused telling me that whose going to pay for that order and they cannot sell it again ,mind you I didn't even receive the other n also is not at the store so she asked for my details saying that she want to cancel the order but no she did a stop order for me.The frustrating part is that they call me 7 time a day bullying me that I should pay for my order n they always sending me messages that I should pay.
So the bullying continued until today there still continuing calling and sending messages.i tried calling their office but the guy told me that is non of their business that the bank is charging me for not paying that stop order .
I told them to cancel my account with them and they refused so this is totally fraud and I don't ever wish buying at home choice.such a bad service with unprofessional staff 🚮🚮🚮.very disrespectful I remember the last time was buying the pots and the two ladies (employees)where laughing at me telling me why did I choice those pot I should have taken the other one and why do I have to buy expensive pots at home choice where I could just go to a Makula store and buy nice pots with a reasonable price ....and I regretted for not listening to them because the pots are horrible 😭😭😭”
“SALES PEOPLE PHONED ME SEVERAL TIMES TO BUY FORM HOMECHOICE, EVERYTHING WENT WELL WITH THE ORDER, BUT EVERY AFTER THAT IS HORRIBLE SERVICE, STAFF MEMBERS AT YOUR CONTACT CENTRE ARE EXTREMELY RUDE, CANT THINK THAT THEY TREAT CUSTOMERS LIKE THAT. AND I HAVE HEARD THIS FORM SO MANY PEOPLE.
I CANCELLED MY ORDER AND WILL NEVER EVER BUY ANYTHING FROM YOU OR RECOMMEND YOU TO ANYONE. PLEASE REMOVE MY CONTACT DETAILS FROM YOU SYSTEM I WANT NO PHONE CALL FROM HOMECOICE EVER AGAIN.”
“I bought a laptop at Homechoice in July stopped working in August took it back till today I haven’t received it back yet they expect me to pay for it each and every month they don’t communicate at all , customer service is very poor and the people working at the call center are very rude .Regret buying at Homechoice and I took a decision that I will deal with this issue legally I’m tired .”
“I bought blankets in cash , 3 years ago.Since then, I have been receiving calls days and night informing me about your promotional items that are there. I’m tired of your calls, if I want to purchase something I know what to do.”
“I regret placing an order, now their installment keeps on increasing as if i skipped a month not paying, what annoys me is that I pay them in time but my installment keeps on increasing every month.”
“Horrible experience from HomeChoice mistake!!, their courier delivered to incorrect address a stranger signed in for my order, they didn't ask for identification order/parcel number to verify the recipient, how incompetent!! Now as a paying customer I must prove that I have not received the items, I must go get an affidavit send it to them and wait 72hours for investigation!!!!! poor problem solving I tell you, as a customer I'm wronged but subjected to admin on going to police station for proving that I didnt receive that order? what checks did they check on the recipient? and courier?”
