I am deeply disappointed and frustrated with HomeChoice’s blatant disregard for customer privacy and its failure to address a serious complaint. I have been a loyal HomeChoice customer for the past eight months, and my account has always been in good standing. Despite my responsible payment history, I am now facing an alarming breach of privacy and a complete lack of accountability from HomeChoice. On March 5, 2025, I lodged a formal complaint regarding a breach of the Protection of Personal Information Act (POPIA), Act 4 of 2013. My personal information—specifically, my partner’s contact number—was accessed and used without my consent. I never provided his number to HomeChoice, yet on March 26, 2025, he received a call regarding my account. I immediately contacted HomeChoice for an explanation. An agent confirmed that my partner’s number was not even listed in their system but failed to explain how they obtained and used it. This raises serious concerns about their handling of customer data and potential misuse of private information. Since submitting my complaint, I have been met with silence and complete disregard from HomeChoice. Instead of addressing the issue, they have chosen to harass me with up to five calls per day demanding payment—while ignoring my legitimate privacy concerns. As a responsible and loyal customer, I am appalled by HomeChoice’s lack of professionalism and accountability. I refuse to make any further payments until this matter is properly addressed. If HomeChoice does not respond within 48 hours, I will escalate this issue to the Credit Ombudsman and relevant consumer protection bodies. Customers beware! If HomeChoice can *******ly access and use private numbers, what other privacy violations are happening behind the scenes? This is a serious red flag, and I urge others to think twice before trusting them with personal information. #POPIAViolation #HomeChoicePrivacyBreach #ConsumerRights