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Julie kirchoff
I'm writing about the Home Depot in Woodbury Minnesota. I found the most mystical reindeer on line. I couldn't have it delivered but I could pick one up at the Woodbury store. I live in Coon Rapids and even though it was a little bit of a hike I loved this one of a kind reindeer. I purchased the reindeer and at the time there was 2 of them. My order went through and was paid for. So I drove to Woodbury Home Depot to pick it up only to find it out of stock. I was so disappointed. I asked if I could have the display and they said no. I asked if they would be getting more. The nice lady at the counter said no. I asked why then couldn't I get that one and she said they don't sell there display. Back to Coon Rapids. Disappointed I tried to order another one but no luck. Everyone I talked to couldn't have been nicer. Finally, I was told it was up to the Woodbury manager. So, what do you think I did......I called to speak to the manager. I will say he was very put out to hear my story. I asked why if your not getting anymore why won't you honor the sale? He told me it brings people over to the area. I asked when would he sell it to me and his reply was 2 weeks before Christmas BUT he couldn't promise anything. Even though the sale was confirmed he couldn't promise me. He was not sorry in fact he wanted to get rid of me. I have to say all the people that I talked to from Home Depot went above and beyond to help me. Especially the lady who went down to the supply room to see if it was there. Who ever is the Woodbury manager could learn alot from his employees. He never apologized once for the mistake and I felt he could have rectified it by giving me the display. Very disappointed.
4 years ago
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