The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,164 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Home Depot was extremely frustrating. I needed to replace a gas dryer that was old. I have a gas shut off value in my home, so I did not need to have one installed. When the dryer was delivered, the installer told me that I did not have a shut off value and told me I needed to have one installed. I went back to the Home Depot store and spoke with the rep who took my order. I explained my problem and showed him a picture of the shut off value and he basically told me it was my problem. I had a new value installed and called to schedule a new delivery. Long story short, it took 4 attempts to get the new dryer. I wasted close to 30 hours of my time and countless trips to a laundromat before the dryer arrived. The communication between Home Depot and the delivery company is pathetic. I will never purchase anything from Home Depot again that I can not carry out of the store. So much for customer service at Home Depot.”

Helpful Report

Posted 6 hours ago

“Sales cashier Catherine in the garden department acted like it was an inconvenience for her to try to wait on me, or even be friendly. Maybe she's just mad at the world!”

Helpful Report

Posted 8 hours ago

“Ordered 5 rolls of welded wire on April 5. ONLY 4 rolls got loaded to send to Home Depot so I could go pick them up. Never did get the 5th roll many days later so called customer service and the agent said he'd just reorder the one roll that I never got but paid for and that it will take 3 days to ship it to Home Depot. It's been 4 days and NOTHING. I get on and check today and says it was on the Fedex truck this am at 8:30 in Pittsburg ks to be delivered to the Pittsburg ks HOme Depot. That was 10 hours ago. I got no call or email telling me to come get it. I called Fedex and found out it was delivered at Home Depot this morning at 11:27. WHAT A JOKE. I"M NEVER ORDERING from them again.”

Helpful Report

Posted 1 day ago

“Order generator on April 10 was to the I would receive the order on April 14 and now it’s push back until 17th. First time they did the same and I canceled. I did try to give them a second chance and now same.”

Helpful Report

Posted 4 days ago

“Employee Bethany was racist and condescending. She was arrogant while I said “I wasn’t ready to purchase”, but would rather purchase my items in self checkout as she took my items and gave them to another associate as if I was going to steal them.”

Helpful Report

Posted 1 week ago

“We purchased a washer a dryer set and were told it would be delivered in 4 days. #1) so much for next day service. On the day that they were to deliver we were informed that it would be between 4pm and 8pm. You have to remember this was a Friday night we are talking about. At 7:20 pm we receive a phone call that they are not able to deliver due top problems with a previous delivery. We were also informed that it might be delivered the following Monday but they could specify a time because the system is automated. The next day we received and email saying the delivery would in deed be on Monday but between between 2:00am and 1:50am. When we called we were told that it is an automated system that generates the times. If it is automated doesn't that mean that someone had to program the system to generate the response? They told us that they would call us back and confirm an appropriate time. I'm not holding my breath but I am looking for a RELIABLE store that can deliver on their promises.”

Helpful Report

Posted 1 week ago

“They didn’t fulfill my order and told me they did. An item was missing from my order and they said it was in the box and basically implied I am a liar. To remedy it I am to make a claim with my bank and reorder it. Why would I reorder it with them if they can’t fulfill it. The first time I called about it, oh it’s still on its way, I see the box right here but it’s running late. It wasn’t in that box either. I called back and they said it was delivered in the first shipment and won’t believe me that it wasn’t. Took asking for a supervisor 3 times to get one. Going into the store wasn’t any help either.”

Helpful Report

Posted 2 weeks ago

“We were shopping for a kitchen faucet and a bath showerhead at the Home Depot on Jefferson Blvd. A certain employee, Carla, was very knowledgable and helpful about these items. She gave us her time in an unhurried manner and helped us find the items that meet our needs.Nowadays, we are grateful to find an employee who knows his/her products and can explain their workings; you can't always find this today!”

Helpful Report

Posted 2 weeks ago

“We purchased a Rheem water heater at home depot in late December 2024. We were not hone for 6 weeks only to return and fine the hot water murky. We paid to get it flushed but the problem continued. We lowered the temp.but nothingseemed to work. On 3/29/25 We decided to take it back to the store on South Padre Blvd in Brownsville Tx andtgemanager was amazing. Hewas extremely helpful and authorized the exchange right away. We are so grateful because we are senior citizens on a fixed income. We had to pay again for reinstating but we are relieved that we didn't have to purchase another waterheater ... Thank you very much!”

Helpful Report

Posted 2 weeks ago

“very poor customer service...can't even change a customers email and i was on the phonr with them over anhour and evenyuallt cancelled my order...but no way to get verification of the refund as they can change/correct my email....i will never order from them again.....hard to believe something so simple can't be done without or even with hassles on the phone....”

Helpful Report

Posted 3 weeks ago

“Delivered team didn’t confirm phone number and they called wrong number on delivery date. Now she has to wait 3 days for next delivery. Customer service not helpful at all. Next time I will stay away from this company.”

Helpful Report

Posted 3 weeks ago

“I don’t even know why I gave it a one. I’ve bought a lot of appliances from Home Depot and a lot of stuff lots. I should have realized the first time not to do that anymore because your delivery people are so rude and God forbid you ask one small question because they never know the answer And if you don’t have a $50 bill in your pocket, then you’re not gonna get any help at all even after you’ve paid the delivery fee. I love Home Depot store, but I’m not buying anything else from them. I’ll just go the extra mile to go to Lowe’s. I am not a complainer at all, but this time I thought I better let somebody know. Whether it does any good or not. Rebecca Roberts. I bought a brand new stove and a dishwasher and I was gonna go back and get a microwave and vent hood.”

Helpful Report

Posted 3 weeks ago

“I was very disappointed in the customer service in the flooring department at the Regina east Homedepot. First of all the flooring guys were seriously hiding from helping customers. And when asked for help they were rude. When I finally got help and everything I needed. Went to pay for my product as I was told and waited and waited. Finally the front end cashier went to track down where the product was I purchased as I was told they would load and bring it out. No one was getting anything ready. They told front end cashier they knew nothing about it! She showed them everything and told them to bring it out to the truck and load it. They were rude and when I asked them to wrap it they rolled their eyes. And when it was done, snarkly said happy now. So rude. The front end cashier was awesome. So glad for her or I would have still been waiting a week later! So disappointed!”

Helpful Report

Posted 3 weeks ago

“Do not use Home Depot for military discounts. Continuously having problems never getting through and never getting through to sign up for it.”

Helpful Report

Posted 3 weeks ago

“I recently contracted with Home Depot to install a new floor in my home. I picked up all the products brought them home waiting for the contractor to show up. When the contractor showed up it took him 5 minutes to cut the carpet that was on the floor already and determined that he could not do the job because the floor was not level. I was able to return all the products to Home Depot. But within 2 hours I received a call from Home Depot stating that I owed them $250 because a contractors did come to my house. I explained to the manager that he was there for 5 minutes and that did not justify $250. I explained to him he did not do the job he only spent 5 minutes to determine he could not do the job so I should not have to pay anything. The manager said the best he could do would be cut the price in half so I would only owe $125. Be very careful when you sign a contract with Home Depot make sure they tell you if the contractor cannot install the product is there going to be some additional charge.”

Helpful Report

Posted 4 weeks ago

“I went to the self service checkout and was about to start scanning a two part purchase when one of your employees decided that I needed help and proceeded to scan everything as one order. When I asked her to take off some things so I could do them separately, she was not happy. Your employees should wait to be asked for assistance instead of assuming they know what the customer wants.”

Helpful Report

Posted 1 month ago

“Home Depots' customer service is absolutely terrible. Brought a refrigerator and had it delivered to find out that it kept rolling forward when you open the doors. Usually they have leveling feet in the front to keep it from moving but this one did not. No one could give me a straight answer as to how to fix this problem, and it seemed they didn't care. The technicians were looking through the instruction manual trying to find answers, that they should've had to begin with. Thinking that it might have been defective, we opted to have it replaced, but when they showed up with the replacement, they showed me that it would be the same issue-no leveling feet, just rollers. It even has threaded holes in the front where the leveling feet should go, but they said it didn't come with the fridge. I later found out that the manufacturer sometimes will omit certain parts in order to save money on the product. Mindboggling. After all that, we just decided to get a refund. Never buy an appliance from these people. They simply don't care.”

Helpful Report

Posted 1 month ago

“The worst delivery service! Ended up canceling my order due to the lack of service and lies!!”

Helpful Report

Posted 1 month ago

“Please stay away to buy in Home Depot online. I pay for a refrigerator, I use online service because will be delivered in 2 days. When arrived was damaged, so I asked for a replacement, then the nightmare began . As I didn't get replacement, I canceled and still today 12 days later can not get my money back . Be careful”

Helpful Report

Posted 1 month ago

“The way people are and the way this world is today the two guys that delivered my dryer were awesome polite and a very I don't have the words it's you don't see people like this anymore but they were great and I give him the highest rating I can you can check if I'm a real person by going to my home Depot account Lorraine Gallegos delivery for March 14th fantastic job awesome guys”

Helpful Report

Posted 1 month ago

The Home Depot is rated 1.6 based on 1,164 reviews