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James
I am trying to avoid buying from online megastores by purchasing local whenever I can. Needed to buy some tools, did my research, and decided to buy from Home Depot using their advertised price match program. Printed off competitors pricing and drove to the closest location. After waiting 20 minutes for assistance, was told by associate that they don’t price match. I asked for the manager, waited another 15 minutes to be told by the manager that they don’t price match. I showed him the policy on their website, and he told me that it didn’t apply as I didn’t bring in the competition’s ad. I showed him the screen print I had brought with me and the section from Home Depot’s site saying a printout was acceptable. He then changed his story to say they didn’t price match online sellers and couldn’t help me. I left, but I don’t think I’ll be back. Buy the way, I had already spent over 500 there this week. The online site with 25% lower price and free 1 day delivery will get the sale. Next time I won’t bother.
3 years ago
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The Home Depot has a 1.6 average rating from 1,109 reviews

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