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John S Hielsberg
I am done with Home Depot for good. Bought a new LG washer and Dryer for just under $2000.00 delivery schedules a month apart for each appliance. They came with the first delivery today, I saw them come so I went out on the back step to meet them, the drive er looked at me from the inside the vehicle and it took close to five minutes for him to get out of the truck. My Golden Retriever was in back yard with me, when he got out of the trick he arrogantly yelled at me to go get that dog in the house, which I did. Then I told him the pedestal for the washer was in the garage and asked if they could bring it downstairs, again with a strong attitude he said no we cannot do that. Instead of politely saying, " No I am sorry Sir we are not allowed to do that" I told him with his attitude I am about ready to just have him leave. they both get on the truck and drive off without making a delivery. I called Home Depot and told them about the incident, they said they would credit my account. They showed absolutely no concern about the rotten customer service I got from delivery men. Were not concerned about how I was treated. I told Leslie, who was handling my call I want to speak to a manager, I had to repeat my request to get her to acknowledge my request.
3 years ago
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