I placed a phone order for a hot tub and heater cover over $3,000. After several days i called and they informed me the order CANCELLED. They send me junk mail daily, i have an account so they have my info. but my email was dropped on my order so i never received one. They told me the item is now out of stock so it cancelled. I used a coupon that saved $200 but it now expired. The 1st CS Rep was rude, told me it had been a long day and over talked me the entire time. He said he was able to reorder the heater cover but couldn't do anything else. Then he decided to transfer me to a survey without finishing the conversation or ordering the cover. I contacted again through text message and received another rep who was pretty much the same way. She also offered to reorder the heater cover. When I responded I waited an hour and a half for response back before I finally asked if we were still chatting. ANOTHER ONE CAME ON and said he would be taking over. He told me the exact same thing was yep your order had been canceled. He said he could reorder the cover as well. He also said he could transfer me to someone else. I told him no. After three Representatives who could not help get anything accomplished I did not need a fourth. I told him to forget about the heater cover and I would just spend $3,000 somewhere else. I have never had such terrible service at home Depot and will never spend that kind of money there ever