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Laura A.
DO NOT USE FOR HURRICANE WINDOWS PLEASE READ THIS IF YOU ARE THINKING OF HAVING HOME DEPOT INSTALL YOUR HURRINCANE WINDOWS IN BROWARD COUNTY FLORIDA In 2017, I hired HD to install hurricane windows. What a horror story. 1. Showed up on wrong day to install. Had to take the day off and miss work and no pay from work. Was not reimbursed btw. 2. Measured incorrectly causing 2 month delay on one of the windows. 3. Told me they DON'T USE SUBCONTRACTORS-they do and do not speak English so not able to communicate with the crew. 4. Damaged my paneling, baseboards, laminate flooring, walls, furniture, paint on walls and electric socket. Tried to patch with caulking and told me it was fixed, looked atrocious. 5. Installed the wrong tinted windows that were dirty and oily. Forgot to install some window weeps. 6. This fiasco went on until April 2021. 3.5 years.... 7. They use PGT windows, do not use them. 8. Salesman Craig Brockwell was my liaison. Stay away from. (My neighbor had a problem with him too.) 9. Kept losing managers and foremen on the job who did not know what was going on with my situation. 10. Job took so long the original permit expired and they had to get a new one which took time. 11. Sliding door does not close properly and frame was nicked and cut when installed. Smudges on window sills and caulk to seal windows had black smudges all over it. 12. White frame of sliding glass door has started to discolor with orange stains....HD came out, had no explanation. Gave me touch up paint to cover stains. 13. I had to clean up after them when they left bc they left the place filthy. 14. First inspection failed because of problems with sliding glass doors. 15. No foreman on the job that I could communicate with. 16. There is MUCH more but you get the idea. 17. The only 2 good people that helped me with this fiasco were Seth Sanford at corporate and Christopher Messon-Branch Install Manager. They tried to follow up and clean up the mess that HD caused on this job.
3 years ago
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