Awful, Awful customer service. I will never, ever order an appliance from Home Depot again! This entire process has been handled very unprofessionally, and I have been lied to at multiple points throughout the process of trying to get an explanation of what happened. I bought a new refrigerator from Home Depot back and had to wait over a month and 1/2 for a delivery date after paying in full for the refrigerator, warranty and delivery at the time of purchase. This was around $3500. I received an email from Home Depot aproximately 5 days before the delivery day saying that the delivery was all set to go for that week as scheduled on Fri. May 28th. It also said that someone from the delivery service would call me the day before to give me a delivery window on the day of delivery. I waited all day the day before and never heard from anyone at Home Depot or the delivery service. I called the 800 number, (800-455-3869) for Home Depot that was listed on the email to ask them why I had not yet received a call to set delivery window. This was around 5:00 PM on Thursday. The representative told me that she did not know why I had not yet received a call, because she showed in the system that the refrigerator was set for delivery still on Friday. She did tell me that sometimes they call after five so I should give it a couple more hours and wait for them to call. I waited until around 7:00 PM and had still not heard from anyone, so I called the 800 number back again. Once again, the lady told me that she did not know why I had not received a call, but she did show that the item was still scheduled for delivery on Friday. She tried to call the delivery service and no one answered. She told me that they had still not received an answer back to the email they sent the first time I called. She told me that they should call me first thing in the morning with a delivery window and that I should just give it until around 8:00 or 9:00 o'clock. Keep in mind that because of Covid, everyone at my place of employment has used our vacation time during the days my business was closed, so any time off at this point would be without compensation. With this being know, one of the main things that I was trying to do was avoid having to take a full day off work. So, I just needed to know if the delivery was scheduled for AM or PM. so that I would have to take no more than a half day off at most. So, I went into work Friday morning. I had still not heard anything from the delivery company or Home Depot by 9:00 AM, so I called the 800 number back again. The rep told me that she did not know why I had still not received a call from the delivery company. She said that she did see in the system that the refrigerator was on the truck and was set for delivery #10. She told me that she did not know how many items were on the truck, so she could not tell me if it was a morning or evening delivery. So, I ended up just having to take the whole day off work, and I came home and started taking all of my food out of my refrigerator and put it in ice chests in the garage on ice. I went ahead and unhooked the old refrigerator in preparation for them to deliver the new one and pick the old one up. Throughout the day, I kept calling the delivery update line for updates. The morning, I kept getting the same message, which said, that I was scheduled for delivery that day and the driver was on time. When I called back again around 3pm to the delivery line, the message was updated and now stated that I was still scheduled for delivery today 1:30 and 5:30 PM. Keep in mind that it was already 3:00 PM. The other factor here is that my family had a birthday party scheduled for my 2 year old niece at 7:00 PM. I really never thought that I would still be waiting for the delivery at that point so I felt that I would definitely be able to make the party. But, at about 5:00 PM still having not heard from anyone at the delivery company I checked the delivery line again, and this time, it stated that they were sorry but the driver was now running behind, however my refrigerator was still going to be deliverd this evening, but the driver would call me at least 30 minutes ahead of time to let me know when he would be there. At 6:30 PM the message was still the same in my wife and little girl decided to go ahead and leave for the party while I stayed and waited for delivery. I kept checking the delivery line periodically and at 8:00 PM was still getting the same message that the driver was behind but it was still be delivered tonight and they would call. At this point I was beyond frustrated. Since my wife was now back home, I got in my car and drove 20 minutes up to the store and asked to speak with the manager. He told me that he did not have any control over the delivery company in that I was the third person today who had come in with a complaint that the delivery was not made. He tried to contact the delivery company but was unable to get anyone on the phone. He told me that he would try to help by seeing if he could call them tomorrow, but he wasn't sure that anyone would answer since it would be on a Saturday. He told me that he would call me if he was able to get any information. So, at this point, I'm out the complete cost of the refrigerator, warranty and delivery that I'd paid for in full over a month and 1/2 ago. A full day’s salary at work that did I really did not need to lose at this point. I missed my 2 year old nieces birthday party. On top of this, all of my food was in ice chests in the garage and my old refrigerator which was only partially working to begin with, was now completely warm. I kept calling the delivery line up until I went to bed last night and the message still said that it was still out for delivery. This morning I call the delivery line again and the message now states that “we're sorry, we see you missed a delivery that was set for yesterday, but it has been rescheduled for June the 23rd”, which is almost a month away. I have called back to Home Depot multiple times today and nobody can give me a good explanation of or take accountability for what has happened. They were able to finaly contact the delivery company today and put me on the phone with a representative from there. However, after about 10 minutes into the call, after a finished describing the situation, I waited for the representative to respond and never heard anything. I asked if she was still on the phone, but never a response. My phone still indicated that the phone call was active, but the representative never responded back to me. I waited another five minutes and finally just hung up. No one ever called me back even though they had my phone number. So, once again, I had to call Home Depot back again and spend another 20 minutes on the phone with them explaining the situation and finally was able to get them to call the delivery company back and put me back on the line with another representative from there. I told him what happened the first time, and he told me that they frequently lose the phone calls and they aren't allowed to call back. This time I was able to get through the whole explanation of what happened with took approximately 15 or 20 minutes. He basically told me that he didn't know if there was anything that he could do that the delivery companies were pretty much cold to the considerations of the customers at this point. He told me that he would try to speak to someone if I would hold for a few minutes to see if it were possible to reschedule me for an earlier delivery date, but that they were usually unflexible on their schedules with any request that would “mess up with their logistics”. I waited on hold for approximately 30 minutes never heard back from anyone, so I hung up. About 15 minutes after this I received a call from the store manager in Albany GA., where I purchase the refrigerator. He told me that he had not been able to get in touch with the delivery company himself, but he also showed where the item had been rescheduled for delivery on the 23rd. I told him again how unhappy I was and how unprofessional this was and how I felt like that I was lied to at multiple points during this process. He told me that he understood and that he would try again on Tuesday to get in touch with them since Monday was the Memorial Day holiday. This whole experience related to purchasing the refrigerator from Home Depot and trying to get the item delivered as promised has been the worst I've ever encountered in my life with buying any type of appliance. The worst part is that very few people even seem to care, and the ones that do say that it's out of their hands and there's not really much of anything they can do about it. What about my logistics What about the time and the money that I have now lost. Now, I'm sitting here out over $3500. I have an old refrigerator that does not work any at all at this point, plus all of my food going bad in ice chests in the garage. I have now spent over 3 hours on the phone with Home Depot customer service and affiliates in the last two days, and no one has been able or willing to resolve the situation.