We could go into a long narrative of the lack of customer service displayed by Home Depot, but we’ll let the following history speak for itself. Some training in being “pro-active” in customer service, along with a total revamp of their notification system is highly recommended. APRIL 1 – Ordered appliance package deal consisting of frig, range, dishwasher, & microwave. Delivery scheduled for June 18. APRIL (near the end) – Received credit call bill. Home Depot had already put charge on account. Called Home Depot to complain, and was told this was standard practice. MAY – Received call that dishwasher model needs to be changed; agreed to change model no. JUNE 11 – Received instructions to prepare for delivery for June 18 JUNE 15 – Received notification that delivery needs to be changed to July 9 JULY 8 – Received text “ONE DAY AWAY! YOUR APPLIANCE DELIVERY IS SCHEDULED FOR TOMORROW.” Also received notification “YOUR APPLIANCE IS ALREADY ON THE TRUCK READY TO BE DELIVERED TO YOU.” Also “APPOINTMENT TIME FRAME IS SET THE NIGHT BEFORE YOUR DELIVERY BASED ON THAT DAY’S TRUCK ROUTE.” JULY 9 – Received text “YOUR APPLIANCE IS SCHEDULED TO BE DELIVERED TODAY.” But never received any phone call or electronic notification of time of day. Contacted Home Depot via phone, and was told that dishwasher could not be found; dock search was underway. If dishwasher was not found, Home Depot would deliver other appliances, and refund the dishwasher. We would need to call back on Tuesday (July 13). And was told they couldn’t call us because they received calls all day, and could not set aside a time to call us. JULY 13 – Called Home Depot to get status. They did not find dishwasher or ANY OF OUR APPLIANCES! Home Depot wanted to reschedule our delivery to August 13. We told Home Depot to refund our money.