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I ordered an item last year and used the subscribe & save function. I made the incorrect assumption that Home Depot would notify me in some way before they shipped a subscription item. Every other company I have a subscriptions for does this. Unfortunately, homedepot.com does not do this. They only notify you the day they ship the subscription item. They sent a shipment notification email my at around 1am, and I attempted to cancel the order as soon as I saw it around 8am. By that time it was already too late to cancel the order. I've since moved so they ended up shipping the item to an old address so now it's become a hassle to get the item to be able to return it. On top of that I had changed my billing address and they still somehow still charged my credit card. There is a reason reputable companies send an advanced notification for subscription orders. Homedepot.com chooses not to do this so they can make more money in a somewhat unethical way, so I'll opt to not do business with them in the future.
3 years ago
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The Home Depot has a 1.6 average rating from 1,109 reviews

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