I ordered a pretty pricey ($1300) bunk bed set with trundle and dresser for my boys at the end of June. There was suppose to be three boxes. Not only was the shipment a week later than they said it was gonna be, I only received boxes 2 and 3 first. Then after compaining to customer service, about a week later I received box one. Non of which came with ANY screws. Went to the local Home Depot and they did try to help but no store carries that many screws and informed me it would have to come from the warehouse. Called customer service again and they FINALLY placed another order for screws which is going to take another 5-21 business days so I am stuck with all the slabs of wood to put together with no screws. For the amount I paid for that bed the last thing I would expect is for it to be missing is ALL the screws! Never again with The Home Depot. They will NEVER get another dime out of me. I will deliberately drive out of my way to go to Lowes for any other home needs!