Home Depot contracts out to incompetent and I believe overseas vendors. I ordered a freezer, went to the trouble of ensuring an easy delivery. I mistakenly purchased extra food so the freezer would not sit empty. On the delivery date, 31 minutes before the end of the delivery window I get a message that one of the delivery crew was injured and they would try to deliver the next day. When I did not hear from them, I call and was told it will not be delivered for another seven days. I call Home Depot (I believe to an overseas call center) and ended up texting to be told it will not be delivered for another eight days as it missed the delivery truck. I had also purchased the five-year extended warranty. I'm glad I discovered the incompetence with a cooler of food rather than a freezer of food. Order is canceled and now I am begging freezer space from friends until I can get my own freezer. I would recommend dealing with Home Depot with hesitancy. I will no longer do business for large purchases.