I ordered wooden bed frames and the first one came friday and the box was ripped up and opened. So going to put it together this morning the legs of the bed are shoved in and some stuck half way in/out of the bed. And one completely shoved in and entire piece of wood cracked ready to break off. So I call cust service. No offer to reorder it again. I can only return it. Which it will be picked up Monday-Friday between 8am-8pm. And they can't/won't tell you what day or time. And 3-5 days after it's picked up I'll get my 267.00 refund. That's not a good return policy for broken merchandise received. I mean I clearly got a returned product that someone busted up. And now I have the headache of returning it. Wonder how the 2nd bed will be delivered??