Home Depot? Good prices? Yes, but not enough to redeem this company from poor business practices. When placing an online order, the total of purchase and store purchased from is known. Yet, the total debited from one's account may be different from that which one agreed to pay when submitting that order online. I was not aware of any fluctuating state tax percentage's in the great state of Illinois so I contacted their customer service. I was graciously given a one time only return of the difference in the amount I agreed to pay and what was actually charged. Lesson not learned. I recently placed two large lumber orders online for delivery with this company. I was to receive a call within 48 hours to confirm delivery. No call was received. I contacted Home Depot and was given the date of delivery. On the day of delivery, I again contacted Home Depot because there was no attempt at delivery. I was told I would be called back in five minutes. After twenty minutes, I contacted Home Depot again of which the young lady informed me she was just getting ready to call me. Pause to reflect on that line. Not only will they not be delivering that day (one week after placing the order) — but my items will not be delivered until the following week. I can only surmise that another customer's delivery suddenly became much more important than my very own. It's not what you know. If that isn't bad enough, Home Depot charged my account for the entire two orders and the amounts have cleared my account; however, I am not in receipt of any items in either order. Orders Cancelled. I will not tolerate nor continue to do business with a company such as the Home Depot in Mattoon Illinois. Its prices do not outweigh such questionable business practices.