It was the first and last time I will buy an appliance at Home Depot.
My wife and I originally physically went to Home Depot on July 27th to get a Bosch dishwasher solely on the fact that they had it in stock. Once there, they didn’t have it in stock (contradicting the website of the specific store). We ended up purchasing a lower model because, once again, it was in stock, as told by saleswoman on the floor.
We paid for the appliance installation and removal ($159 cdn) and haulaway ($35 cdn) and scheduled delivery for a week and a half later on Aug. 6.
After taking the day off for the delivery and installation (as both Home depot and the third party installation conpany called to book the day), I received a phone call the night that it would delayed until the beginning of September. So the entire point of buying the dishwasher because it was available was moot. Plus, it was already paid for so we took our chances and waited another month.
The night before the delivery date, once again, i received a phone call, this time an automated one, informing us the new delivery date was in two weeks.
We finally received our dishwasher today (Sept. 18), but no word from the installation company, before or after delivery. I was on hold for 3 hours, with 3 home depot reps, only to finally get a number for the third party (a company called QC - Quick Contractors) and have been on hold for another 2 hours and still no word.
All tallied, we’ve been without a working dishwasher for almost three months, lost two days of work, plus hours being on hold. This is hard in any situation, nevermind with a toddler and a newborn going through dishes like a family would.
I now have a lovely useless Bosch dishwasher in my living room. Thanks Home Depot! Never again.
3 years ago
The Home Depot has a
1.6
average rating
from
1,109
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