If I could give a 0 for a rating I would. We purchased a washer/dryer set on 11/26 with pickup of old. Paid in full by check with delivery on 12/7. 12/7 came with delivery The order was so mixed up that they sent wrong color, and was refusing to take away both old ones. Plus we debated on just taking the wrong color and before we could decide the delivery driver told it was too late, he was putting them back in the truck! They were sitting on the lift to lowered to the ground. We then refused the order, sadly, went back to home depot to try and fix and was met with an individual in the appliance department that wouldn't help us. She was finishing out her two week notice and was just ugly with us. Kept saying you have to call that number, can't help us. This is where I bought the set. So we called the number and got some guy who couldn't speak great English. We told him that we only wanted to cancel our order for the washer and dryer and not the january delivery of the stacking kit. he CANCELLED everything both orders and said wait 3-5 days and we will get a call about refund. No call, nothing. I called on day 7 and was told he had cancelled everything. Went back AGAIN! and the appliance manager was extremely helpful. Worked on correcting a huge mess of an order. Got us another set, delivery date of 12/20. Sadly, I had to pay again to keep that delivery date. So to date I have paid for 2 wash/dryer sets, only received a partial refund and am fighting with the store to get the rest of my money back. I won't wait 3-5 days for a check, I expect a full refund immediately, just like I had to pay to get it. This will be my 4th trip into the store to see the store manager about my refund. They have been rude, disrespectful and absolutely not willing to work this out. Only bright side is the two individuals in appliances that really worked hard to help us. Even they were given a hard time by customer call center. Don't buy at home depot. I will never buy another item at this store again. My next steps will be going to the BBB, attorney general and maybe even the media. This is in North Canton, Ohio.