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Anonymous
I purchased a refrigerator from Home Depot. It was scheduled for delivery on 12/15/2021 the instructions from Home Depot is you have to have the area cleared out to receive the delivery. So we turned off the water line to the refrigerator and removed our old refrigerator from the house. Well we received a call the afternoon of the 15th that they were canceling the delivery due to strong winds. Instead of them scheduling to deliver it the next day they scheduled it for 5 days later on the 20th of December. So they show up the deliver guy comes in and says the refrigerator is to big to fit thru our kitchen door and then leaves. The refrigerator will fit thru our door but I called Home Depot to get the measurements and to get them to come back with my refrigerator. Home Depot said it’s a third part company that delivers and they won’t take any responsibility for our refrigerator not being delivered because it’s a third party company that they have deliver appliances and we need to speak with them. After 4 hours on the phone, two wasted days, we have to wait another 9 days to have the same sorry company come out and all we can do is wait and see if they will deliver our refrigerator or not. Home Depot had no problem taking the money out of my bank account the day I ordered this refrigerator I spent a lot more then I had planed on because I needed a refrigerator and didn’t want to wait for one that was on back order. All I can say is they will never get another dime of my business. If they continue to treat customers like this they will go out of business or at least I hope they do. Hopefully I will end up with my refrigerator. They don’t care that we are having to go with out a refrigerator, hundreds of dollars of food wasted.
3 years ago
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