I placed an order for a refrigerator on 12/11 that was listed as “in stock” in my zip code. My delivery date was 12/17. I was told that I would receive a call the day before to receive a 4-hour delivery window. By 7 pm on 12/16, I did not receive a call, so I called Home Depot’s customer service. The customer service representative could not find a delivery order in their system and the dispatch for delivery was closed (it was now after 8 pm). She recommended that I call the next day. On the morning of 12/17, I called and was told that my order had not been processed by the dispatch and needed to be rescheduled for 12/22. I could see the date change in my account before I hung up. On 12/21, I still did not have a call for a delivery window, so I called them. I called customer service and it was the same scenario, no date in the system, even though I clearly had one visible in my order information. I spoke to a supervisor and was given a case number that was to expedite my order to the resolution team. I was then told that I need to reschedule for 12/28, and that a “human being” would manage the order in lieu of relying on their systems. I called today 12/24 to confirm, still no delivery date confirmed in the system and none available in the foreseeable future. I cancelled the order. I have literally spent at least 4 hours on hold trying to get this order delivered. They had no problem withdrawing the nearly $3,000 immediately from my account, but they are unable to confirm the delivery. I am done with Home Depot. Looking at the other reviews, this is clearly a pattern.