Ordered a stove on line. It was delivered 12/14 but did not work. It was sent back. Cancelled the order on 12/15. They denied the first credit request because HD still had it on the delivery schedule. I was not informed. Finally called to receive this information. Requested credit again. Receive email letter on 01/04 informing me my credit was issued. Here it is 01/20 and the credit is still not on my credit card. HD customer service not only gives me a flip answer but on rude to me. If you try to do a chat, the person tells you they hard handling 10 customers at once! This is totally unacceptable. Be very careful if you need a refund. This has been a nightmare!