I must warn you and share our experience before you buy something from Home Depot. I did not check the reviews before my purchases and regret it...
So my review: Never again... Our family won't ever purchase from Home Depot again. It was a first and last time. Very, very bad service. Very frustrating and big mess up.
We placed an order on Nov 17th (washer/dryer + fridge) and 2 months later we're still waiting for their delivery team to finish the installation... They've been bad, dishonest & not trustful. I hope they'll change their delivery service Tem Co because there are plenty of problems with them... Sum up of our adventure:
1) They came a first time and explain they could not install the appliances because one part part was missing for the washer/dryer and there were scratches on the fridge... They did not even remove their stuff from the truck and left in a few minutes. When we checked, we realized the part
was including... Bad first lie...
2) Second time they were on our schedule, we saw their truck but it did not stop to park... They said they rang the bell and that nobody was home. A scandal as we were waiting for them. But is was dark, late and rainy... Of course each time we had to prepare the house, empty/unplug the fridge, protect the rooms, etc. We have 2 kids and had to do our laundry at our neighbors' house....
3) Third time, they just cancelled without letting us know explaining there was a mix up in the delivery system. Of course we dit the whole process again and were so disappointed...
4) Exact same thing happened. Started to feel traumatized.
In between, I've called many times the Home depot customer line... Sometimes, not helpful, sometimes 45 minutes of waiting, sometimes disconnected, sometimes, nice people who explained "it was outrageous" or "ridiculous". That we should ask for a compensation...
But we were prisoners as we paid 2 months before and were still waiting for the appliances to arrive. And Home depot had no leverage on the delivery system. Could not help to fasten the process for example or offer an alternative solution...
5) After weeks of frustration, the delivery team came back on January 21th. This time they said they could not install the washer/dryer because Home Depot did not provide parts to do it. We were ver angry and asked them to install at least the fridge which they did very fast without paying attention. We asked them to teke back our old appliances (we paid for that) and they answered they could not because the truck was too full. Seriously???? You come after 2 months with another excuse not to to the wor? So now, we still have our also washer / dryer that don't work, the new ones in the middle of the kitchen... And no parts. When I called Home depot, after 3 disconnections, they just scheduled the team to comme bak in February.
Euh??? Who does that? Can you imagine the difficulties wit 2 kids???? Pfff. Is that the way you work?
As I said never again. Lesson well learned.
And I let you know if we got any kind of compensation...
3 years ago
The Home Depot has a
1.6
average rating
from
1,108
reviews
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