Mr. Home Depot I just want to let you know how your customers are being treated at your store. I bought a washing machine in your Virginia store on 13 December. On the 27th they came to deliver a washing machine but it was dented and they took it back. since then it’s been downhill. Every week or so they will call to cancel the scheduled delivery date. And by the end of January they were telling me my next scheduled date would be in March. I wasn’t willing to wait that long. I requested my money back so that I could buy a different washing machine from your store. Every time I would call the customer care service center and they will inform me to go to the store, where my money would be ready and I will get there and my money would not be there. they would tell me that Mr. Samsung has not given them a certain number that they need to release my money or sometimes they would tell me that Mr. Samsung‘s computers were not working and now it’s almost the end of February and I don’t have my money and I don’t have a washing machine. February 14 customer care gave me a $350 gift card to make up for the trouble I’ve experienced. I was glad and thankful. They told me that I was going to get a phone call by Wednesday from Mr. Samsung and if Mr. Samsung didn’t call me to call them back. Wednesday came in Wednesday went. Friday I called customer care and they told me everything was set, the store was ready for me, they would give me my money. I went to the Home Depot Store this Sunday and they told me that everything is still pending I couldn’t get my money, I had to wait another 3 days or so. I then called customer care service again and they told me there was nothing they could do Mr. Samsung had not released my money. I said first of all I specifically asked- if I went to Home Depot on Sunday would I get my money and I was told yes- nobody told me that Mr. Samsung still was holding my money. Second of all, I did not get into a contract with Mr. Samsung, my contract is with you Mr. Home Depot. I bought my washing machine in good faith expecting to get the product that I paid for or to get back the money that I had given you. I told your customer care person this and she told me that I was given $350 for compensation. I told her that $350 was not license for you to continue to jerk me around, it was to compensate for all the mess that I’ve dealt with so far. I don’t know why in all this I have to be penalized for Mr. Samsung’s incompetence. I have been told a couple of times that Mr. Samsung‘s computers have not been working. I don’t care whether Mr. Samsung‘s computers work or not that should not have anything to do with me. My contract is with Mr. Home Depot. I don’t know what contract Mr. Home Depot got into with Mr. Samsung, I was not privy to that information, so I don’t understand why I should be penalized for what Mr. Samsung is doing. Especially when I wanted to get another appliance from Home Depot. I have always loved Home Depot I have always bought my appliances from Home Depot or anything else I needed but now I feel like I need to go to Mr. Lowe’s maybe he will treat me better. The service I’ve received has been poor to say the least. And to top it off I still don’t have my money and I missed the presidents day sale yesterday.