I presented the original receipt and item to customer service. The inexperienced & arrogant rep. said, "It's NOT on the receipt OR the Credit Card". (She NEVER even read the receipt or UPC code on item to be returned. Only scanned bar code on receipt.) She attempted to dismiss return transaction entirely. I confronted her and pointed out the item IS on receipt and product codes DO match. And ONLY then I received a refund. There are some good customer service reps and some that need to be AVOIDED and REMOVED completely. Beware who your dealing with and always have your original receipt or you may be dismissed and NOT get your refund on the Credit Card. And don't let them issue you a "STORE CREDIT". You eventually will be BANNED from a returning item w/out a receipt. What a way to start off the day. POOR! In addition, she didn't want give me back my original receipt. WOW!