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Anonymous
Home Depot at Miramar, Haileah and Pembroke Pines do not want to help the customers find materials. Customer Service representative at the Pines store was unprofessional, rude, and lacked the necessary knowledge to be proactive. I was searching for Veranda vinyl fence panels. Multiple stores showed in the system they had many, yet they kept telling me all they had was what was on display. Lumber personal were dismissive and had the isles messy with large materials all over the floors causing safety hazards. Finally after getting the manager at the Pines store, the panels were found. I had to drive to 3 stores searching because employees were too lazy, disorganized, and careless to bring down the pallets. At the Pines stores they sent me to the university store. That's when I called the manager. They had me driving around south Florida until I called a manager. This person took action and went out back to find the panels. She was the only person there that was attentive and professional. Home Depot is not was it used to be... Very disorganized isles, dangerous with many safety hazards. rude staff, long lines of over an hour at customer service. The company seems like it's going under at rapid speed. Many family and friends have shared similar stories. From now on my store of choice will be Lowe's for building and garden material. Lowe's has organized stores, and knowledgeable staff. At Lowe's walking through their isles will not put your life in danger.
2 years ago
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The Home Depot has a 1.6 average rating from 1,108 reviews

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