I have an elderly tenant that we purchased a fridge for. The day before the delivery I was told that the fridge would arrive between 7am and 10am. I personally sat outside from 6:45am until 9am and no home depo truck ever came into my development, I was told by dispatch that they had left a note on my door which was a lie because I was outside since 6:45am. I then found out later upon rescheduling that the driver wen to the wrong address. Once the fridge was finally delivered, they were unable to install I was informed I would need a plumber and that they would come back to install it. I was able to install the fridge however I needed to schedule a pickup for the old fridge. The day the driver was supposed to pick up the fridge I spoke to him personally and because of the earlier fiasco with the fridge delivery I recorded our conversation, I explained to him that the unit is on the second floor I gave the unit number not once but twice cause again my tenant is elderly. The driver informed me that he was 10mins away. I let my tenant know and because of the earlier incident she went outside herself to wait. The driver drove passed her and did not stop. Of course, due to the holiday I was away and did not get the message until this morning. Upon calling to find out why the fridge was not picked up I was told that the driver spoke to someone and told them due to the rain that it couldn't be picked up. That again is a lie I recorded our conversation, and no rain was mentioned he informed he was 10mins away and my elderly tenant was outside waiting and drove pass her. Now they are telling me that my tenant must have this fridge in her home another week because of your guys not wanting to do their job. I am beyond frustrated, is this how home depo treats their paying customers and elderly customers? I will be giving a bad review on your services and defiantly not be recommended your delivery services to anyone. I have the conversation recorded how dare they lie!!!!!