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Roger P
MICROWAVE RETURN POLICY MISREPRESENTED. Microwave return policy misrepresented. I went in to purchase a new microwave. They didn't have it in stock. I didn't want to buy it without seeing it. However, the salesman told me if we didn't like it we could return it for a full refund. After it was delivered and installed my wife didn't like it. She arranged to have it picked up with the promise of a full refund. After 3 weeks, no refund. My wife had to call everyday to try to find the right person, who wasn't available. They finally gave us a refund for just the microwave, not the delivery, installation and haul away, which was $144. The bottom line is we consider a full refund to to be the total cost. They consider a full refund to be just the appliance, without other charges. And they're really rude about it when you ask about it. BEFORE ORDERING ANYTHING SIGHT UNSEEN FROM HOME DEPOT GET THE REFUND POLICY IN WRITING. If we had known that before we ordered we would have gone elsewhere.
2 years ago
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The Home Depot has a 1.6 average rating from 1,108 reviews

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