For Home Depot to be a big company, I have had THE WORST experience. We are ProXtra members.We purchased an appliance package on July 2nd. I specifically set the date for delivery for July 13. That way it will give me time to get everything in order and give them time to get everything right. My order came on the 13th. I paid for three haul always and two installations. The delivery guys had none of that. I immediately called Home Depot customer service. Spoke with Jeanette, who sternly asked the men to at least install the refrigerator. My haul aways and other installations had to be rescheduled to the next week, which I canceled. We had to pay someone else to come install. The refrigerator leaked immediately after the guys left. I called and spoke with customer service once again. and they called dispatch. Julia from dispatch told me the guys had already checked in the warehouse for the day. It was only 12 noon. She said no one would be able to get out to until three or four days. I didn’t agree to that because my floor would be getting damaged. They sent some plumbers out that came maybe within an hour. They both pulled the refrigerator out. Said it looked good to them everything look like it was hooked up right and pushed it back towards the wall. They then told me that if the problem continues to just call Home Depot. The problem did continue I called again spoke with several people LG said they will replace it but I wouldn’t be able to get the replacement until today which is 7/21. So a week later, which is today, I left work early and waited from 2 to 630 for my delivery, which is the time I was told. No refrigerator. I called at that time and was told the driver got sick and couldn’t make his last two stops. I was placed on hold for about 30 minutes. I emailed an escalation executive and they got someone out in about 30 minutes. The guy came (by himself). He said they got him out of bed to come. He took the leaking refrigerator out. Upon getting ready to bring the (new one) in I noticed a dent on top. I told him he could just bring the old one back in. He called I guess his dispatcher named Julia who told me that I had to keep the new one if they brought the old one back they wouldn’t be able to install it and she said that with an attitude. When the refrigerator got in I noticed more damages on the back. I informed the guy. He said take pictures. It is after hours now so I’m not able to get in contact with anyone from Home Depot. The lady from escalation is out of the office and LG is closed for the evening.This has been the most terrible experience I have had with a company that I’ve paid over $4000 to. Beware Beware Beware of spending with Home Depot.